Overheard Starbuck

"How has a system failed you today? --Lately I've noticed that shop-keepers, clerks, messengers, repair-people, waiters and other service workers have gotten more efficient, more reliable, less cringeworthy. The stereotype of the no-nothing/care-less corporate lackey has all but disappeared."
---"You've been working customer-relations for how long now?"
"It's the machines, the devices I expect trouble from. The hand-held electronics everyone now uses are the causes of more problems, more anxiety, then the people using them."
---"You've become a people-person!"

"How have you failed to efficiently use a system today?"